Shipping
What locations do you ship to?
We ship worldwide with DHL Express and Royal Mail in the UK.
How much does shipping cost?
International shipping, up to £200, is £15.95. We offer free shipping for all orders worldwide over £200. For UK shipping, £5.95.
Are there any extra costs like customs fees or sale taxes?
There might be duty or customs charges in some countries which are are not included in the shipping price. Please familiarise yourself with your own country’s tax rates and customs thresholds to understand these implications, at present we aren’t able to provide costing for any customs or taxes you may be liable to when the order arrives in your country. We are working hard to make these as transparent as possible.
How long will it take for my order to arrive?
International express delivery can take up to 6 working days, UK takes between 1-2 days from dispatch.
Can I track the status of my order?
You will receive an email with a tracking number as soon as your package has been shipped from our warehouse.
Tailoring & alterations
Do you offer alterations and repairs?
Yes! Ahluwalia has partnered with SOJO to offer you a repairs and alterations service - Only available within the UK.
How long do alterations and repairs take?
In London, SOJOs riders deliver your item back to your door within five days. If based elsewhere in the UK, you can expect your items to be returned within seven days. If you would like to change the date or time of your collection or drop off please contact SOJO as soon as possible at support@sojo.uk and they will do their best to accommodate your request. Find out more here.
Does having my item altered impact the returns policy?
Once you have had your item/s altered it will no longer be eligible to return via our policy, but SOJO are dedicated to making the fit work for you.
Returns
How do I return my order?
We trust you have put a lot of thought into shopping with us, as we produce a limited run of each season’s garments. Should your garment be unworn and would still like to return it, please email us and we will guide you through the returns process.
The product must be in perfect conditions and the original labels need to be included.
How long do I have to return my order?
You have 14 days to make a return once you receive your order.
Do I have to pay for my return?
At present we are unable to cover any costs of returns. Original shipping costs are not refunded.
Can I exchange my order?
You will need to make a return and place a new order for any exchanges. Please email us at info@ahluwalia.world for further help.
Can I combine pieces from different orders into one return package?
You can add pieces from a different order to the same return package to avoid paying double return fees. Please contact our customer care team at info@ahluwalia.world so they can be informed about this.
How long does my refund take?
It usually takes 5-7 working days for the refund to be processed once we have received your return in our warehouse. You’ll receive a confirmation email when the refund has been made.
Orders
Can I make any changes to my order once it has been placed?
We can’t modify orders that have already been made, we can only cancel your order for a full refund so you can place a new one with the correct items. Please contact our customer care team at info@ahluwalia.world for more assistance.
What payment options do you offer?
You can place your order via Credit card, Paypal, Apple Pay, Google Pay and now Clearpay/Afterpay
Can I cancel my order?
Fortunately, our third party warehouse and dispatch team aim to fulfil orders on the same day so there may be a small window where you can cancel the order. If you think you may need to cancel, please email us at info@ahluwalia.world and we will aim to refund and cancel your order.
Is it possible to purchase a gift card?
Yes, you can do this here here
How often do you restock pieces?
We make limited productions and don't normally restock.
How do I know which size is right for me?
Our garments fit true to size unless specified on the page, if you are unsure then please contact our team at info@ahluwalia.world
What fabrics do you use?
You can check all the information about our fabrics on the product page of every item.
Is there a physical place where I can find Ahluwalia pieces?
You can view our stockists here.
We are also working to bring independent Ahluwalia shops, events and pop-ups to you. Sign up to our newsletter to receive information about this.